At Allcanadasafety, we want to ensure that your shopping experience is hassle-free and transparent. We have established a comprehensive returns policy to address various situations related to returns. Please review the following information to understand how returns work with us:
1. Compliance with Canadian Legislation in Ontario:
Allcanadasafety operates in accordance with Canadian laws, including those governing returns, particularly in Ontario.
2. Focus on Defective Items:
We pay special attention to defective items. If you receive a product with manufacturing defects, please let us know, and we will assist you with the return process.
3. Return Conditions Based on Product Type, Dimensions, and Cost:
The return of products depends on factors such as the type of product, its dimensions, and its cost. We handle returns on a case-by-case basis to provide the most appropriate solution.
4. High-Value and Custom Orders:
For products valued at $500 or more per unit or custom orders placed upon request, the return process involves sending the product directly back to the supplier. To initiate such a return, please send the product to our address. Our company will then forward the product to the supplier. Once the supplier processes the return and reimburses us, we will then refund you.
5. Oversized and Heavy Items:
For oversized items or those weighing over 15 kilograms, returns are coordinated in agreement with the customer and our company.
6. Return Shipping Costs:
In most cases, the buyer is responsible for covering the cost of return shipping. Exceptions may apply if you have received a defective product.
7. Refund Processing Time:
The timeframe for refunds varies and typically ranges from 5 days to two months, depending on the specific product and the location of the supplier’s warehouse (if the product is being returned to the supplier).
8. Same Payment Method Refunds:
We process refunds using the same payment method you used for the original purchase.
9. Product Condition Requirements:
Returned items should not resemble used products and should show no signs of wear or usage. They must also be returned in their original packaging and with any tags, if applicable.
10. Exceptions for Certain Products:
Please note that specific PPE (Personal Protective Equipment) and lockout/tagout items, particularly if they have been used, may not be eligible for returns. For instance, opened disposable masks might be exempt from the return policy.
To obtain precise details about our return policy or for any return-related queries, we recommend contacting us directly. This will ensure that you receive accurate information regarding potential limitations, timeframes, and requirements for returning products in your unique circumstances. Your satisfaction is important to us, and we are committed to providing clarity and assistance throughout the returns process.